Refund policy

1. Overview

At shopnad.co.uk, we’re committed to delivering high-quality wellness products with care and precision. Due to the nature of certain products, our returns policy varies depending on temperature sensitivity and product condition.

2. Cold Chain Products (Non-Returnable) ❄️

Products requiring refrigeration or controlled temperature (“cold chain products”) cannot be returned once dispatched.

This is because:

Temperature stability cannot be guaranteed after delivery
Returned items cannot be safely resold

However, your satisfaction and safety are our priority.

3. Cold Chain Delivery Guarantee 🚚

We ship all cold chain products using insulated, temperature-protected packaging designed to maintain product integrity for 1–2 day delivery windows.

If your order arrives:

Warm
Compromised
Damaged

Replace the product at no cost, or
Issue a full refund

4. Damaged, Faulty, or Incorrect Orders

If you receive an item that is:

Damaged
Faulty
Incorrect

Please notify us within 24 hours of delivery with:

Your order number
Clear photos of the issue

We will resolve this promptly with a replacement or full refund.

5. Non-Cold Chain Products (Standard Returns)

For products that do not require temperature control:

Returns accepted within 14 days of delivery
Items must be:
- Unopened
- Unused
- In original packaging

Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

6. Subscription Orders

For subscription purchases:

Orders can be modified or cancelled anytime before dispatch
Once shipped, cold chain items remain non-returnable

7. Dispatch & Delivery Timing ⏱️

Orders are typically processed within 1 business day
Delivery is estimated at 1–2 working days from dispatch

Please note:

Delivery times are estimates, not guarantees
We are not liable for delays caused by couriers, weather, or external factors
However, if delays affect product quality, we will make it right under our delivery guarantee