Terms of service
1. Overview
This website is operated by shopnad.co.uk. By accessing our site or purchasing our products, you agree to be bound by these Terms of Service.
2. Eligibility
By using this site, you confirm that:
- You are at least 18 years old
- You are legally capable of entering into a binding contract
3. Product Disclaimer (No Medical Claims) ⚠️
Our products are intended for general wellness purposes only.
They are not intended to:
- Diagnose, treat, cure, or prevent any disease
- Replace medical advice, treatment, or supervision
Important:
- Results may vary from person to person
- Any benefits described on this website are not guaranteed
You should consult a qualified healthcare professional before use, especially if you:
- Have a medical condition
- Are taking medication
- Are pregnant or breastfeeding
4. Assumption of Risk
By purchasing and using our products, you acknowledge and agree that:
- You are using the product at your own discretion
- You accept full responsibility for any effects arising from its use
5. Proper Use
You agree to:
- Use products strictly in accordance with all provided instructions
- Not misuse, modify, or tamper with any product
We are not liable for any damage, injury, or adverse effects resulting from misuse or improper handling.
6. Orders & Acceptance
- All orders are subject to availability and acceptance
- We reserve the right to refuse or cancel any order at our discretion
- Prices may change without notice
7. Shipping & Delivery
- Orders are typically processed within 1 business day
- Delivery is estimated at 1–2 working days from dispatch
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by couriers or external factors.
However, if delivery delays impact product quality, we will resolve the issue in line with our Returns & Refund Policy.
8. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms.
By purchasing, you acknowledge that:
- Cold chain products are non-returnable once dispatched
- Any issues must be reported within 24 hours of delivery
9. Subscriptions
By enrolling in a subscription:
- You authorise recurring payments
- You may cancel or modify your subscription before dispatch
Once shipped, cold chain items remain non-returnable.
10. Chargebacks & Disputes
You agree to contact us at info@shopnad.co.uk before initiating any chargeback or payment dispute.
We are committed to resolving issues promptly.
Initiating a chargeback without first contacting us may be considered a breach of these Terms.
11. Intellectual Property
All content on this website, including branding, text, graphics, and logos, is the property of shopnad.co.uk and may not be used without written permission.
12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the product
Nothing in these Terms excludes or limits your statutory rights under UK consumer law.
13. Indemnification
You agree to indemnify and hold harmless shopnad.co.uk from any claims, damages, or expenses arising from:
- Your misuse of products
- Your breach of these Terms
14. Governing Law
These Terms are governed by the laws of England and Wales.
15. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.