Shipping policy

1. Overview

At shopnad.co.uk, we take great care in preparing and delivering your order safely and efficiently. Due to the nature of certain products, shipping processes are designed to protect product integrity at every step.

2. Order Processing

Orders are typically processed within 1 business day
Orders placed after the daily cut-off time may be processed the next working day
Orders are not processed on weekends or public holidays

3. Delivery Timeframes ⏱️

Estimated delivery: 1–2 working days from dispatch

Please note:

Delivery times are estimates, not guarantees
Delays may occur due to courier issues, weather, or high demand periods

4. Cold Chain Shipping ❄️

Products requiring temperature control are shipped using:

Insulated, temperature-protected packaging
Delivery services selected to maintain product stability within a 1–2 day window

Important:

Customers must ensure someone is available to receive the delivery
Products should be unpacked promptly upon arrival

5. Delivery Responsibility

Once an order has been marked as delivered:

Responsibility for the package passes to the customer
We are not liable for:
- Missed deliveries
- Incorrect shipping addresses provided at checkout
- Packages left unattended

6. Delivery Issues & Temperature Guarantee

If your order arrives:

Warm
Damaged
Compromised

You must contact us within 24 hours of delivery at info@shopnad.co.uk with:

Your order number
Clear photographic evidence

We will:

Replace the item, or
Issue a full refund where appropriate

7. Failed Deliveries & Re-Shipping

If a delivery attempt fails due to:

Incorrect address
Recipient unavailable
Failure to collect from courier

We reserve the right to:

Charge a re-delivery fee
Decline replacement for temperature-sensitive products

8. Address Accuracy

Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.